At Tactical Response Security Consulting, Inc, we believe that every project is unique, having its own requirements and specifications to achieve outstanding results. In this regard we utilize a multidisciplinary approach to customer care and contract performance.
All TRS security and investigative services utilize a quality control plan to provide a basis for TRS account managers and quality control inspectors (QCI) to evaluate the quality of the security teams performance.
Our QCI’s and account manager will be available to address all your needs and ensure our services reach and maintain the required results throughout the contract.
Account / Project Managers
Security and investigative services are overseen by an individually assigned account / project manager (AM/ PM). Our AM / PM’s encompass a higher level of expertise in management, customer service, training and quality control. The primary function of the AM / PM is to meet your needs in a proactive manner.
Quality Control Inspector (QCI)
The QCI will evaluate the performance of Tactical employees and the performance goals established by Tactical Response and the client. Any deficiencies found are immediately reported and the necessary corrective actions will be taken.
Customer Service is not a department…it’s an attitude